The Mountlake Terrace Police Department is a State-accredited agency. We strive to providing professional police services with the utmost integrity. We are committed to the working with, and enlisting active participation from our citizens, community and businesses. Comprised of 28 commissioned police officers and 9 non-commissioned staff, our personnel proudly serve in partnership with our 21,000 plus residents.
Serve – Support – Defend
The mission of the City of Mountlake Terrace Police Department is to "Serve" the community with professionalism and integrity – "Support" the Constitution, Laws and Core Values as set forth by its citizens and "Defend" the individual rights, human dignity and quality of life for all who live, visit and work within Mountlake Terrace.
Do you have a comment about a contact with staff or a suggestion for the department?
Where Do Your Comments Go?
All comments go directly to the Chief of Police for review. Compliments are posted in or distributed throughout the department recognizing the employee's commendable performance. A copy of this form will be placed in the employee's personnel file and may be referred to in the employee's annual performance appraisal. A copy of this form may also be forwarded to the City Manager and City Council recognizing the exceptional work of the employee.
Complaints or concerns are reviewed for potential violations of department policy. If a formal review is required, the matter is investigated until a finding is determined. Appropriate action is taken for sustained or committed violations. If investigation does not find supporting evidence of a department policy violation (not sustained, unfounded or exonerated), then no further action is needed. Other ideas, suggestions, and general comments are reviewed and forwarded to the responsible division.
"The Staff of the Mountlake Terrace Police Department provide our community with the highest level of safety and service. Although many times our service involves unpleasant circumstances, we take pride in our professionalism and accountability.
Your comments and suggestions are important to us in our continuous effort to provide quality service, maintain public trust, and to recognize our employees.
We appreciate you taking the time to complete this form and sharing your experience with the Mountlake Terrace Police Department."
Pete Caw, Chief of Police
To Report NON-EMERGENCIES, Call 425-407-3999
Non-emergencies are situations where emergency services personnel are needed but there is no immediate danger to life or property.
To Report EMERGENCIES, you must call 9-1-1. This includes anything that is in progress or just occurred, suspicious activity, or where there is any immediate threat to safety. The Police business office does not dispatch Officers.
Police Department business hours are Monday-Friday, 7:30 a.m.-5:00 p.m. Phone 425-670-8260.
Contact Us with General Questions. Please Note: these are only received during business hours.
CONTACT POLICE STAFF